Six pre-built workflows for support managers — triage, draft responses, knowledge curation, escalation summaries, SLA reporting, and coaching prompts. Plug into Zendesk, Intercom, Salesforce, or HubSpot.
Each workflow ships with prompt chains, templates, evaluators, and a reviewer queue.
Tickets classified, prioritized, and routed by topic, urgency, and customer tier.
Reply suggestions in agent inbox with template + tone control.
Detects gaps from ticket clusters and proposes new KB articles.
Conversation summaries with sentiment for handover to managers.
Auto-built reports with cohort views and SLA breach narrative.
Conversation review prompts for 1:1s and quality calibration.
Certified operators ready to supervise this pack.
Tria's recommended rollout based on workshare and expert availability.
This pack covers 6 of the 8 workflows we identified during calibration. With Elena as your fractional supervisor, you can run a 4-week pilot before deciding whether to hire — and most likely deflect or downsize the hire.
Pilot requires data access approval and a reviewer queue for first-line response drafts. All AI outputs are logged for audit.