An executive-ready assessment of automation potential, expert involvement, role redesign opportunities, cost saving, and a 4-week pilot roadmap — generated by Tria from a 2-minute guided workflow.
The Customer Support Operations Agent Pack supervised by a fractional CX expert (Elena Ricci) can absorb 42% of this role's workload in year one. After the pilot, you may downscope the hire to a more senior team lead — or scale the model across the department.
Three paths, modeled on the same workload.
| Scenario | Year 1 cost | Coverage | Risk | Time to value |
|---|---|---|---|---|
| Full-time hire (baseline) | €78k | 100% | Hiring miss · ramp time | 60–90 days |
| Agent Pack + expert (hybrid) — recommendedTria pick | €44–52k | 92–98% | Process redesign | 2 weeks |
| Pure automation only | €18–22k | 65–75% | Quality drift, no human SLA owner | 1 week |
How the role decomposes under the hybrid model.
Operational milestones with governance checkpoints.
Every Tria output is logged with rationale, source, and reviewer. First-line responses require human approval before sending in year one. Bias and fairness checks run on every classifier update. Workshare scoring is explainable and exportable.
The Workforce Intelligence Report is ready to share. The recommended path saves €26–34k in year one for this role alone. If you replicate across 5 customer-support managers, the upside is €130–170k annually — before considering improved SLA performance.
This report is version-controlled. Every change to scoring rubric or assumptions is logged. Pilot start requires CHRO and Data Protection Officer approval.
Tria can re-run this analysis for any role in your hiring plan. A typical pilot covers 10–20 roles.
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